Frequently Asked Questions

Yes. We specialize in authentic Japanese Wagyu sourced from trusted suppliers and partners from Japan, ensuring traceability and authenticity. Customers may also verify the authenticity of their Wagyu by entering the unique identification code found on each item through the verification page available on our website.

Customers who receive a grading certificate can verify their Wagyu using the unique cattle identification number through Japan’s official cattle traceability registry: https://www.id.nlbc.go.jp/CattleSearch/search/agreement_en.action

For slab, wholesale, and bulk purchases, J-GYU provides the corresponding grading certificate as standard. Retail customers may also request a copy for additional peace of mind. Learn more at https://jgyucorp.com/pages/wagyu-authenticity

Yes. We offer Halal-certified Japanese Wagyu products.

Retail cuts have a standard thickness of:

  • Steak Cuts: .75 in
  • Yakiniku: 5 mm
  • Sukiyaki: 3 mm

Store them in the freezer and thaw properly before use.

We accept various payment methods for online orders, including bank transfers, direct online banking, QR Ph, GCash, Maya, Debit Cards, Credit Cards, and more (powered by PayMongo). All available payment options will be displayed during checkout.

All products are professionally packed using either skin vacuum packaging or vacuum packaging, depending on the product, with food-grade, temperature-controlled materials to help maintain freshness and quality during transit.

Yes. Simply select Pick-Up at checkout. Once your order is ready, you may either:

  • Pick up your order yourself from our commissary, or
  • Arrange your own third-party courier (e.g. Lalamove or GrabExpress) to collect it on your behalf.

Please coordinate with our team before your scheduled pick-up. View our contact details to arrange your collection.

Currently, we only deliver retail orders within Metro Manila and nearby provincial areas to help ensure our products arrive fresh and properly frozen. Delivery options and fees vary depending on your location.

No. There is no minimum order quantity required for delivery. Whether you're ordering a single item or multiple products, we'll be happy to deliver your order, subject to serviceable delivery areas and applicable delivery fees.

We are committed to delivering premium, high-quality products that are carefully handled by our master Wagyu butchers and trained operations team to ensure the highest standards in every order.

While we maintain strict quality control procedures, we understand that issues may occasionally occur. If you receive a product that does not meet expectations, we will carefully review and assess your concern.

Eligible Concerns and Resolutions:

Wrong Item Received

  • If an incorrect item was delivered, we will verify the issue and arrange for the correct item to be provided or replaced, subject to availability.

Quality Concerns

  • If a product does not meet expected quality standards, our team will conduct a thorough review.
  • If the concern is validated, an appropriate resolution, including replacement or refund, may be provided based on the circumstances.

Incorrect Quantity Delivered

  • If the quantity received does not match your order, we will verify the discrepancy and either complete the missing quantity or provide the appropriate adjustment.

All concerns are subject to evaluation by our Management and Operations Team to ensure a fair and proper resolution.

To help us investigate and resolve concerns efficiently, we recommend reporting any issues within 24 hours of receiving your order, along with photos and relevant details.

You may contact us through our social media pages, email, or landline. Our team will be happy to assist you with any questions regarding products, orders, or partnerships.

Yes. We operate as both a retailer and wholesaler. Businesses, restaurants, resellers, distributors, and bulk buyers may apply for wholesale pricing and partnership opportunities.

For wholesale inquiries, dealership opportunities, corporate orders, or bulk purchases, please contact us directly.

Our team will be happy to assist you with pricing, minimum order requirements, and partnership details.